The smartcorrect team will deal with your concerns promptly. Simply fill in our contact form, call us, or write us an email.
General Questions
Who is smartcorrect?How does smartcorrect offer quality service at such reasonable prices?
How can I be sure about receiving high-quality results?
How does smartcorrect ensure that my information remains confidential?
My document is very academic. How does smartcorrect ensure that the context and meaning remain unchanged?
Does smartcorrect employ editors who know my business?
Does smartcorrect also offer other editing and writing services?
Can I use smartcorrect from a foreign country?
What customer references does smartcorrect have?
Questions about the process
How exactly does smartcorrect edit my document?How fast does smartcorrect edit my document?
What are smartcorrect’s working hours?
Is it possible that my document is not edited in due time?
How does smartcorrect check the word count on my document?
How does the test correction work?
Can I request an offer without sending a document?
How soon can I receive an offer?
What happens if I am dissatisfied with the corrections?
Questions about pricing and payment
How much does smartcorrect charge for its services?What payment options can I use?
When do I have to pay?
Who is smartcorrect?
smartcorrect is Global Language UG’s service for corporate and academic customers. Since 2011, Global Language UG has been one of Germany’s leading providers of English editing services. We have served more than 5,000 satisfied customers, editing upward of 10,000 documents. So far, our team of expert editors has processed more than 30 million words. For further information, please refer to the “About us” section.
How does smartcorrect offer quality service at such reasonable prices?
To keep our company’s structure lean and efficient, we have automated our process as much as possible. This helps us to save on unnecessary costs and to pass along a significant portion of our fee directly to the proofreaders.
How can I be sure about receiving high-quality results?
We have a multi-stage approach to guarantee the best result possible. First, and most importantly, we only work with experienced and well-trained editors who are native speakers of English. Second, our ‘four eyes’ principle ensures that a second editor proofreads your document after the first correction. Third, you can directly contact the editor during the correction process. We are always happy to receive feedback from you on how to further increase the quality of our services.
How does smartcorrect ensure that my information remains confidential?
Confidentiality is among our top priorities. Our editors are contractually obligated to keep all work confidential. We guarantee the confidentiality of your documents after the completion of your assignment. They will not be passed on to third parties. For more details, please see here.
My document is very academic. How does smartcorrect ensure that the context and meaning remain unchanged?
Our approach is to correct with caution while keeping an eye on the complexity of the document. When in doubt, we offer an alternative version of the text in the comments section. In exceptionally complex or ambiguous situations, a proofreader will contact you via email to clear up any confusion.
Does smartcorrect employ editors who know my business?
Our editors have a wide range of academic backgrounds and professional experience. What they have in common is many years of experience in editing corporate and academic documents. This gives them expert knowledge in a multitude of industrial sectors and business areas. We would be happy to support you in identifying the editor who is the best fit for your assignment.
Does smartcorrect also offer other editing and writing services?
No. smartcorrect’s current service offering is limited to English corrections.
Can I use smartcorrect from a foreign country?
Of course! You can send us your assignments from any country in the world.
What customer references does smartcorrect have?
Please understand that we cannot publish the names of all our customers. For reasons of confidentiality, we also cannot put you in touch with our customers.
How exactly does smartcorrect edit my document?
We return your document with all corrections made using the “Track Changes” tool. You can see exactly what we have changed and where. If something is unclear to the editor, or if they wish to alert you to certain inconsistencies, you will find a comment in the margin. The review feature allows you to accept all changes or specific edits while taking our comments into consideration.
How fast does smartcorrect edit my document?
How fast we edit your document is totally up to you. You can choose from among three time models for the editing: Express = in 2 days; Standard = in 5 days; Relaxed = in 10 days.
What are smartcorrect’s working hours?
Our proofreaders are accessible 24 hours a day, 7 days a week, and 365 days a year, regardless of weekends or public holidays.
Is it possible that my document is not edited in due time?
No. Our editors guarantee reliable corrections within the prescribed time. If the processing time you have selected is not feasible, we will notify you in advance.
How does smartcorrect check the word count on my document?
We use the "word count" tool in the word-processing program. As we correct every part of the text, the word count also includes captions, footnotes, and other text in the final count.
How does the test correction work?
To give you an impression of our editing quality, we offer to correct one text page or three presentation pages free of charge. Just send us a document and we will randomly select one or three pages for correction. We will send you the corrected sample pages by email. If you are happy with the results, you can commission the editing of the whole document. Send us an email and we will promptly make you an offer.
Can I request an offer without sending a document?
Of course you can. To make you an offer, we only need to know the word count of the document and your preferred processing time.
How soon can I receive an offer?
After receiving the necessary information, we will make you an offer within 12 hours.
What happens if I am dissatisfied with the corrections?
Should you be dissatisfied with the quality of our corrections, please contact our customer support on support@smartcorrect.com. We can then address your questions and your discontent. We guarantee that we will make every effort to deliver an acceptable editing result to you. To prevent any cause for dissatisfaction, we offer you the possibility to contact your editor during the correction process.
How much does smartcorrect charge for its services?
Our prices are based on two factors: first, the number of words of the edited document; and second, the selected processing time for the editing. For further details on our pricing, please refer to our “prices” section.
What payment options can I use?
You can pay simply by online transfer. We could also arrange a monthly collective invoice or a payment by PayPal, direct debit, or credit card.
When do I have to pay?
You will receive our invoice upon completion of your assignment. We could arrange a monthly collective invoice as well.